Passengers queue up under the scorching sun! 12306 responded that a local train station does not allow passengers to enter the waiting hall
On the 1st, in Hunan, a passenger posted a video claiming that after buying a train ticket, Zhuzhou Chaling South Station was unable to enter the waiting hall inside the station to wait. In the scorching summer, passengers carrying large and small bags could only wait on the square outside the waiting hall.
The video released by passenger "Gentle Hedgehog" shows that the glass door of the waiting hall is tightly closed, with words such as "Chaling South Station" and "Ticket based Waiting" written on the door. Due to the inability to enter the waiting hall, passengers carrying luggage lined up on the square. The weather was hot, and some people were holding umbrellas, including some children.
The passenger questioned, "It's like an oven outside. Let's stand outside and not enter the waiting hall. There's also a few years old baby..."
Others also questioned, "I have been to many train stations of different sizes in various provinces, and Chaling South Station is really not allowed to enter the waiting hall after purchasing tickets. It's too inhumane!"
The gate of the waiting hall at Chaling South Station is tightly closed, and passengers are queuing up at the square.
Public information shows that Chaling South Station is under the jurisdiction of Hengyang Depot of China Railway Guangzhou Group Co., Ltd.
The reporter contacted Guangzhou Railway Bureau of China. The customer service representative responded that the working hours of the waiting rooms at each station are different. Unlike large stations, some small train stations have fewer staff and fewer shifts, and the waiting rooms are intermittent and only open when there are trains stopping. After investigation, it was found that the waiting room at Chaling South Station also operates at different times. Specifically, the working hours are from 5:40 to 7:40, 10:30 to 11:10, 12:30 to 15:30, 16:30 to 17:10, and 20:30 to 21:30. According to customer service personnel, if the arrival time is not as mentioned above, the waiting room will be closed and passengers will not be allowed to enter the waiting room. This is a regulation, and the station should also have corresponding announcements. It is understood that in addition to Chaling South Station, there are also some small stations that are implemented in this way. After the reporter reported the specific situation of the passengers, the customer service personnel also stated that they will report to the higher-level department, and if conditions permit, try to let them open the waiting room as much as possible.
In response to this, 12306 also stated that after investigation, Chaling South Station is different from a big station that operates 24/7. It operates in segmented hours, which means it operates during certain time periods. During non operating hours, there are no trains running and waiting rooms may not be open. Some small stations also have similar situations to Chaling South Station. If you feel that the operating hours of the station are unreasonable, 12306 will also provide feedback from passengers to Chaling South Station to see if it can be improved in the future.
Netizen comments
Many netizens have expressed that it is really the first time they have heard of a train station that does not allow entry into the waiting hall.
W Y J: The first time I heard of a train station that does not allow waiting in the lobby.
Some netizens also said that the issue of operating costs for small stations should be considered.
Noble: As a passenger, I certainly hope to be open. But from an operational analysis, there are still issues: either ticket prices will increase, or the station will hire more people and bear the cost of opening 24/7.
Zhang Xinsheng: Do you buy tickets yourself without looking at the time slot? They are a small station, just for the convenience of passengers. There are only a few trains stopping in a day. Is it not cost-effective to open the railway bureau all day? I'll charge you a high ticket price, but you're not happy.
More netizens question whether allowing passengers to be exposed to high temperatures is humane?
Lao Ding: It is normal to arrive at the station early and wait for the train. It is appropriate to open the waiting room to passengers for rest, allowing them to withstand high temperatures and exposure to sunlight. What is the service attitude?
Y1m1oqf: The train station is a public place, so if you buy a ticket, you should wait in the waiting area! What is serving the people? Should passengers be exposed to hot sunlight?
Unknown person: I have a question to ask. When working in different time periods, is the salary only paid during the working hours? Should I deduct the time period when I don't work?
What do you think about this?
