Online shopping for over 200 yuan but being deducted over 3000 yuan? Huabei responds with over 3000 # | netizens | deductions
On the morning of the 9th, # Huabei responded to a woman's online shopping of over 200 but was deducted more than 3000 # and became the top trending topic on Weibo, sparking numerous discussions. What is the background of the situation?
On July 8, a netizen, Ms. Fu, asked for help. On July 7, she bought a shirt online for 249.2 yuan and paid with Alipay's Huabei. On July 31st, due to a shortage of shirts, the seller fully refunded 249.2 yuan to Ms. Fu.
However, when Ms. Fu clicked on the bill, she was surprised to find that Huabei's bill showed an actual deduction of 3363.67 yuan when she purchased the shirt. That is to say, in addition to the refunded 249.2 yuan, she also had 3114.47 yuan missing. Later, she contacted Alipay customer service many times and called the police.
▲ In response to this, Huabei officials said in the early morning of the 9th that through Alipay and Huabei technical team, they jointly checked with the merchant platform, and it can be confirmed that it is the user's active consumption payment. After communicating with Ms. Fu during and after the incident, she also stated that it was a combined payment of multiple orders, with a total amount of over 3000 yuan. I refunded one of them, and the amount is not a problem.
Afterwards, Ms. Fu stated that after attracting media attention, Huabei customer service contacted her on the evening of the 8th and finally provided a detailed explanation of the relevant funds. At the same time, Huabei customer service also expressed apologies for the inconvenience caused by the 9-day payment to the lady.
This "oolong" incident has also sparked heated discussions among netizens, with some suggesting that they may have been too busy to remember what they had bought.
Some netizens jokingly said, "If we get closer to science, we can probably shoot three episodes.".
Some netizens also claim that free payment does indeed create a sense of distrust towards the platform.
▲ Original "Women's online shopping of over 200 but deducted over 3000 yuan? Huabei responds late at night!"