Official: Returns and refunds have been made. Netizens claim that women's watches in Sanya Duty Free City are half as expensive as those on the market. Product | Ladies | Refund | Customer Service | Price | Return | Watch | Duty Free
According to the "Leadership Message Board" of People's Daily Online on July 7th, in response to a complaint from netizens that "buying women's watches in the duty-free city is half more expensive than on the market", the Sanya Municipal Bureau of Commerce replied that, without affecting the secondary sales of watches, the duty-free city has returned and refunded netizens.
On May 22nd, this netizen left a message on the "Leadership Message Board" of People's Daily, complaining that "buying things in a duty-free city is half as expensive as on the market.". It claimed that on April 27th, I went to the Sanya Sea * Duty Free City to purchase a Ms. Feidada watch. After picking up the goods at the airport on April 30th, I returned home. However, I had been on a business trip and had not used it. Yesterday, I went to Feidada's after-sales service to prepare for cutting the watch chain. After searching online, I found that the price in the Duty Free City was more than half that of the official flagship store on Taobao and JD.com. The duty-free price in the duty-free city is 2060 yuan, and the price in the JD flagship store is 1399 yuan. We were originally going to the duty-free city to buy watches. That is to say, the duty-free city is cheaper than outside, but its price is half higher than outside. We went all the way to Sanya to buy things, but ended up buying too much. We must have felt uncomfortable. We contacted customer service and proposed two solutions. Firstly, we would like to make up for the price difference. Secondly, we would like to return the watch to the duty-free city and refund the original price to us. However, their staff said that it is impossible to make up for the price difference due to different purchasing channels and quality on JD.com. If I want to return it, I will not allow it to be refunded. In the future, they will simply refuse to solve the problem. The price after tax exemption is half the normal price, which is definitely unacceptable. I hope the relevant departments can resolve it as soon as possible and provide consumers with justice. The watch has not been opened for use and has not been used once. I want to return it now and ask them to refund us the original price.
The Sanya Municipal Bureau of Commerce replied on July 7th that the issues reported by netizens have been investigated and verified by the Sanya Municipal Bureau of Commerce.
On April 27, 2023, netizens purchased a women's watch at a duty-free city store. After receiving the product, netizens searched the flagship store and found that the same watch was cheaper than the duty-free city store. On May 21st, netizens called the customer service of Duty Free City to report that the price of the purchased watch was higher than that of the flagship store outside, and they requested a return and refund.
On May 25th, the customer service of Duty Free City called netizens to inform them that the promotional efforts of different channels and the price discounts of products also vary. Considering the shopping experience of netizens, they can handle returns and refunds for netizens without affecting secondary sales. Netizens expressed acceptance.
On May 31st, the customer service of Duty Free City called to follow up, and netizens stated that they have received a refund and have no further requests.