Official announcement: fined 5000 yuan, scenic area merchants splashing water to drive away tourists on the steps
On the 16th, Lushan Cultural and Tourism Holdings Group announced the situation of "splashing water on the steps of scenic spot merchants".
On July 15, 2023, it was reported online that there was a situation in the Sandaiquan Scenic Area where merchant staff drove away tourists. After the incident, Lushan Culture and Tourism Holdings attached great importance to it and immediately launched an investigation into the situation.
After verification, the incident occurred on the path from the operating area of a teahouse operating point in the Sandaiquan Scenic Area to the warehouse area of the operator. On the day of the incident, the merchant was replenishing the warehouse goods, and the picking master was traveling back and forth on the steps of the incident. In order to avoid collisions and injuries between goods, carrying poles, etc. and tourists, the merchant communicated with tourists sitting on the steps, requesting avoidance. However, due to disagreements between the two parties, a dispute arose, and both parties were emotionally agitated. The merchant poured water on the steps while the tourist spilled bottled water in their hands.
![Official announcement: fined 5000 yuan, scenic area merchants splashing water to drive away tourists on the steps](https://a5qu.com/upload/images/0192ce217aa3b34b88b33fd119dfa1d6.jpg)
Due to the lack of patience and meticulous communication and explanation with tourists by the staff of the merchant involved, as well as a lack of service awareness, Lushan Culture and Tourism Holdings decided to immediately criticize and educate the merchant and demand a public apology. At the same time, a service quality deposit of 5000 yuan will be deducted. If similar situations occur again, the operating lease contract will be terminated in accordance with the contract.
Here, Lushan Culture and Tourism Holdings also apologizes to the tourists involved, and welcomes the majority of tourists to strengthen supervision of the tourism services in the scenic area. We will strengthen management, improve services, and provide a safer and more comfortable travel experience for tourists.