Numerous netizens offer tips! WeChat response: Singer Liu Wei cannot log on to his mother's WeChat and sends a message seeking help on WeChat | Mother | Tips
Early this morning
Singer Liu Weideng cannot reach his mother's WeChat and sends a message seeking help
Get on the trending list
![Numerous netizens offer tips! WeChat response: Singer Liu Wei cannot log on to his mother's WeChat and sends a message seeking help on WeChat | Mother | Tips](https://a5qu.com/upload/images/af1ea0762f67746f5c01bf5c1228d39d.jpg)
On July 30th, @ Liu Wei Julius posted a message asking netizens for help: Why can't my mother log in to WeChat on her phone! Who can tell me that if I restart, clean, or delete it, my chat history will be gone? This is precious to me... Who can help me! And @ Tencent WeChat team.
Numerous netizens commented on tactics
Liu Wei also updated the difficulties he encountered one by one in the comment section
![Numerous netizens offer tips! WeChat response: Singer Liu Wei cannot log on to his mother's WeChat and sends a message seeking help on WeChat | Mother | Tips](https://a5qu.com/upload/images/a3291ffc81c7c9b1ea7676a490b37b0f.jpg)
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WeChat team
Also quickly responded in the comment section
![Numerous netizens offer tips! WeChat response: Singer Liu Wei cannot log on to his mother's WeChat and sends a message seeking help on WeChat | Mother | Tips](https://a5qu.com/upload/images/02dfd89ed6cf4f93cc6c3fdb20b074f6.jpg)
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At around 11 pm that evening, Liu Wei posted an apology
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![Numerous netizens offer tips! WeChat response: Singer Liu Wei cannot log on to his mother's WeChat and sends a message seeking help on WeChat | Mother | Tips](https://a5qu.com/upload/images/434be8c8921007ca3c74878d4ae14da5.jpg)
I'm sorry for taking up everyone's public resources. I'm sorry... those are not just chat records, they are our precious memories, just like what is said in Dream Hunt: true departure is not death, but forgetting... Thank you again for helping my netizens, and I apologize to many netizens. I didn't mean to.
The true departure is not death, but forgetting
Immediately on the topic list
![Numerous netizens offer tips! WeChat response: Singer Liu Wei cannot log on to his mother's WeChat and sends a message seeking help on WeChat | Mother | Tips](https://a5qu.com/upload/images/128376966935e62e3dc38ba8de8531bd.jpg)
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Liu Wei, born in Anshan, Liaoning, studied at the Film and Television Performance Department of Shenyang Conservatory of Music. He debuted in 2005 and became widely known for his original song "Because You Are Fan Xiaoxuan" in the third season of "Chinese Good Songs" in 2016. He has appeared in movies, TV dramas, and numerous variety shows.
Seeking help and apologizing to Liu Wei
![Numerous netizens offer tips! WeChat response: Singer Liu Wei cannot log on to his mother's WeChat and sends a message seeking help on WeChat | Mother | Tips](https://a5qu.com/upload/images/70944040459dcd20fa79a0cb573f817d.jpg)
Some netizens think it's hype, but more netizens say
"You didn't do anything wrong, there's no need to apologize."
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![Numerous netizens offer tips! WeChat response: Singer Liu Wei cannot log on to his mother's WeChat and sends a message seeking help on WeChat | Mother | Tips](https://a5qu.com/upload/images/509c1ee68ccaf19c8a557b5026fbc8b9.jpg)
Open Liu Wei's personal Weibo account
The cover is an old photo of a family of three, with the inscription:
Mom, Dad, keep going
![Numerous netizens offer tips! WeChat response: Singer Liu Wei cannot log on to his mother's WeChat and sends a message seeking help on WeChat | Mother | Tips](https://a5qu.com/upload/images/560ea81cd16e7586fc7a02aad9699725.jpg)
My son will be fine
According to past information, on February 24, 2022, Liu Wei announced during a live broadcast that he had disbanded his work team and temporarily withdrawn from the entertainment industry, wholeheartedly taking care of his mother who had cancer. On October 21, 2022, Liu Wei Studio issued an obituary stating that Liu Wei's father, Liu Ye, had passed away due to illness at the age of 67. Flipping through his recent Weibo, he often expressed his nostalgia for his mother... When his mother's WeChat account could no longer be accessed, it was only natural for him to urgently seek help.
Just now, Liu Wei posted on Weibo stating that
![Numerous netizens offer tips! WeChat response: Singer Liu Wei cannot log on to his mother's WeChat and sends a message seeking help on WeChat | Mother | Tips](https://a5qu.com/upload/images/24bd8efaf75ed11267b2017df934c3d0.jpg)
Thank you all for your support and care
Thank you also to the @ Tencent WeChat team for providing a solution
The chat history has been successfully restored
![Numerous netizens offer tips! WeChat response: Singer Liu Wei cannot log on to his mother's WeChat and sends a message seeking help on WeChat | Mother | Tips](https://a5qu.com/upload/images/8c7f34b2d868762e22e47270cc182c10.jpg)
The method to restore chat records is:
Mobile phone settings → general → iPhone storage space → WeChat
Find the interface below
![Numerous netizens offer tips! WeChat response: Singer Liu Wei cannot log on to his mother's WeChat and sends a message seeking help on WeChat | Mother | Tips](https://a5qu.com/upload/images/aa6302c3ad0c9c59632374410cd04861.jpg)
Attention:
Do not click on "Delete App", click on "Uninstall App"
Then pop up
![Numerous netizens offer tips! WeChat response: Singer Liu Wei cannot log on to his mother's WeChat and sends a message seeking help on WeChat | Mother | Tips](https://a5qu.com/upload/images/589e9429cf168671c56ce24ddc4b76fc.jpg)
"Do you want to reinstall WeChat?"
Never click "yes"
Exit the interface directly after uninstallation
![Numerous netizens offer tips! WeChat response: Singer Liu Wei cannot log on to his mother's WeChat and sends a message seeking help on WeChat | Mother | Tips](https://a5qu.com/upload/images/bb6e9c41a8921384958c921a723a8393.jpg)
Search for WeChat on the App Store and download and log in again
This way, the chat records won't be lost