Notice from Liaoning Fuxin Bank: Dismissal of Branch President
Recently, a friend from Liaoning Fuxin One Network posted a video claiming that they were operating a business at a branch of Fuxin Bank and were criticized by staff for being unreasonable as they were nearing the end of work.
On August 28th, Fuxin Bank issued a notice on this matter, deciding that the employees involved would be on standby for 3 months, with a deduction of 3 months of performance-based pay and the removal of the position of branch manager.
The full text of the notification is as follows:
On August 28, 2023, a video related to uncivilized service behavior among employees of a branch of Fuxin Bank appeared online, attracting media and netizens' attention.
Fuxin Bank attaches great importance to it and promptly investigates and confirms that the behavior of the employees involved does not comply with the "Fuxin Bank Branch Service Management Measures" and "Fuxin Bank Employee Behavior Standards". Fuxin Bank has arranged for relevant management personnel and employees to sincerely apologize to the clients involved and obtain their understanding.
After investigation and research, it has been decided that the employees involved will be on standby for 3 months, their performance-based salary will be deducted for 3 months, and they will be given an administrative warning; Dismissed from the position of branch president and given a notice of criticism and punishment.
![Notice from Liaoning Fuxin Bank: Dismissal of Branch President](https://a5qu.com/upload/images/cf0fb46aba12759ffe888fad88487823.jpg)
Next, Fuxin Bank will deeply learn from its lessons, carry out service quality improvement work at all branches of the bank, comprehensively regulate service behavior, strengthen service concepts, and provide high-quality services to customers.
Sincere thanks to all sectors of society for their concern and attention towards the development of Fuxin Bank. We sincerely welcome the media and netizens to supervise and guide the service quality of Fuxin Bank.
Previously reported:
Recently, a friend from Liaoning Fuxin One Network posted a video claiming that they were operating a business at a branch of Fuxin Bank and were criticized by staff for being unreasonable as they were nearing the end of work.
In the video, the salesperson said, "You're not being reasonable, take a look at these points." "The bank is just working overtime to handle business for you." "The business is also done for you. Why do you have to argue with me?" The man countered, saying that the bank finished work at 4 o'clock and he came over at 3:47 o'clock, so there was no need to be unreasonable.
"I'll wait until you're still before 4 o'clock." "If you're not willing to work overtime, don't call the number. When you call the number, you say I'm unreasonable."
![Notice from Liaoning Fuxin Bank: Dismissal of Branch President](https://a5qu.com/upload/images/af382599fc94d3b49d9da02e2645a6f3.jpg)
"It's her own behavior, it has nothing to do with us." On August 28th, a staff member of Fuxin Bank's Zhenxing Branch responded that the matter is currently being handled, and the specific situation is not available for disclosure at the moment.
A customer service representative from Fuxin Bank stated that the department responsible for this matter is currently handling it, and the specific situation is currently unknown.
In response, netizens have expressed, "This service attitude..." "As long as it's not time to finish work, there's business to be done!" "You shouldn't be off work, you should be laid off!"