Netizen: A hamburger costs dozens of yuan. Hello, please confirm the use of expired ingredients! Global renowned fast food restaurant apologizes for butter | expired | ingredients

Release time:Apr 14, 2024 06:38 AM

In response to the revelation that Wuhan stores used expired raw materials, the official microblog of fast food brand @ ShakeShack announced the internal investigation and apologized at 23: 00 on July 16:


1、 Through preliminary investigation, it was found that the involved store did not timely dispose of expired canned spray cream in accordance with the company's food safety management regulations. The expired raw material has a shelf life of 9 months and an expiration date of June 26, 2023. It was discarded on June 30, 2023. Our company has cooperated with the investigation regarding the use of expired tomato sauce and the sale of beer with changed labels mentioned in the report, and is waiting for the regulatory authorities to review the results.




Netizen: A hamburger costs dozens of yuan. Hello, please confirm the use of expired ingredients! Global renowned fast food restaurant apologizes for butter | expired | ingredients

2. for the occurrence of this expired cream incident, our company has an unshirkable responsibility in store management and operation. For this reason, we sincerely apologize to ShakeShack customers!



For all management teams and employees involved in the food safety issue, according to the labor contract law and other relevant laws and regulations as well as the company's rules and regulations, they will be dealt with in violation of discipline according to different circumstances. ShakeShack stores across the country to carry out self-examination and self-correction, standardize operations, and fully implement the requirements of the Food Safety Law, relevant laws and regulations and the company's food safety management system.


Netizen: A hamburger costs dozens of yuan. Hello, please confirm the use of expired ingredients! Global renowned fast food restaurant apologizes for butter | expired | ingredients

The salesperson reported that the Wuhan store was fired for using expired ingredients

On July 13th, a former employee of Shake Shack's Wuhan MixC store revealed that the restaurant had used expired cream to make drinks, expired tomato sauce, and torn off expired beer labels to continue selling.


Netizen: A hamburger costs dozens of yuan. Hello, please confirm the use of expired ingredients! Global renowned fast food restaurant apologizes for butter | expired | ingredients

The employee stated that they were transferred to work in the Wuhan area of Hubei in May 2023. After working for a period of time, they discovered that there were problems with the food quality control in the store and provided three videos of the incident. He also stated that he was fired by the company after reporting to the market supervision department.

Shake Shack was interviewed for excessive collection of personal information


Netizen: A hamburger costs dozens of yuan. Hello, please confirm the use of expired ingredients! Global renowned fast food restaurant apologizes for butter | expired | ingredients

According to the disclosure of the Shanghai Municipal Office of Cyberspace Affairs, Shake Shack was interviewed by the Shanghai Municipal Office of Cyberspace Affairs and the Municipal Market Supervision Bureau because of his excessive collection of personal information, such as frequently inducing users to obtain mobile phone numbers, inducing consumers to provide accurate location information, frequently popping up windows to induce registered members, and inducing consumers to pay attention to official account. On June 20th, Shake Shack issued a rectification statement through official channels, stating that the relevant issues had been identified, investigated, optimized, and improved as soon as possible.

Shake Shack's earlier statement regarding allegations of excessive collection of personal information


Netizen: A hamburger costs dozens of yuan. Hello, please confirm the use of expired ingredients! Global renowned fast food restaurant apologizes for butter | expired | ingredients

The per capita consumption price in the Chinese market reached 87.36 yuan

SHAKE SHACK is a hamburger restaurant from the United States, merged and registered in Delaware on September 23, 2014, and listed on the New York Stock Exchange in January 2015.


Netizen: A hamburger costs dozens of yuan. Hello, please confirm the use of expired ingredients! Global renowned fast food restaurant apologizes for butter | expired | ingredients

Hong Kong Maxim Group is the franchisor of SHAKE SHACK in China, operating in Hong Kong, Macau, and mainland China. In addition, Maxim also acquired the franchising rights in Thailand in 2022.

In 2019, SHAKE SHACK had a Chinese name called "Xikebao". According to Tianyancha information, Xikebao Catering Services Co., Ltd. was established in 2017, with SHAKE SHACKLIMITED holding 100% of the shares.


Netizen: A hamburger costs dozens of yuan. Hello, please confirm the use of expired ingredients! Global renowned fast food restaurant apologizes for butter | expired | ingredients

On February 16, 2023, SHAKE SHACK announced its Q4 and full year performance for 2022. In the fourth quarter of 2022, SHAKE SHACK achieved a revenue of $239 million, a year-on-year increase of 17.4%. For the entire year of 2022, SHAKE SHACK's revenue was $901 million, a 21.7% increase from 2021.

According to data from Narrow Door Meal Eye, the per capita consumption price of SHAKE SHACK in the Chinese market has reached 87.36 yuan.


Netizen: A hamburger costs dozens of yuan. Hello, please confirm the use of expired ingredients! Global renowned fast food restaurant apologizes for butter | expired | ingredients

In the SHAKE SHACK ordering mini program, you can see a signature beef burger priced at 49 yuan and a cheese beef mushroom burger priced at 84 yuan.

Netizen comments


Netizen: A hamburger costs dozens of yuan. Hello, please confirm the use of expired ingredients! Global renowned fast food restaurant apologizes for butter | expired | ingredients

Many netizens have expressed that it is not appropriate for burgers with an average price of 50+to have food safety issues?

Previously reported: Employee disclosure! Famous fast food restaurant response: comprehensive and thorough investigation


Netizen: A hamburger costs dozens of yuan. Hello, please confirm the use of expired ingredients! Global renowned fast food restaurant apologizes for butter | expired | ingredients
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