National Medical Insurance Administration: Building a "15 minute medical insurance service circle" to facilitate the public's "nearby services". State Council | Medical Insurance | National
On the afternoon of September 4th, the State Council Information Office held a routine briefing on the State Council's policies, introducing relevant information on the Regulations on the Handling of Social Insurance. Huang Huabo, Deputy Director of the National Medical Security Administration, stated that the Regulations have made clear requirements in regulating medical insurance operations and optimizing medical insurance services. Next, the National Medical Insurance Administration will fully implement the requirements of the Regulations, promote higher quality, efficiency, and convenience of medical insurance services, and continuously enhance the sense of gain and satisfaction of the people.
One is to further improve the list of medical insurance government services. In the early stage, the National Medical Insurance Administration formulated a list of medical insurance government service items, unified the service standards for 28 commonly used medical insurance businesses, and achieved standardized and unified handling processes and deadlines. Next, the National Medical Insurance Administration will continue to deepen the standardization and standardization of medical insurance services, further optimize the list of government services and operational norms, promote the streamlining of administrative processes and process reengineering, and actively promote the realization of "city to city" medical insurance services.
The second is to comprehensively promote the digital transformation of medical insurance management. The Regulations stipulate that employers and individuals can handle social insurance affairs through government websites, mobile terminals, self-service terminals, and other channels. Next, the National Health Insurance Bureau will make full use of the Internet, big data and other information technologies to promote the digital service of the whole process of medical insurance management, accelerate the promotion of "online" and "handheld" medical insurance services, change "people running errands" into "data running errands", and improve the online availability of medical insurance government services.
The third is to accelerate the improvement of the medical insurance service network. The Regulations stipulate that social insurance service capabilities should be strengthened to achieve full coverage at the provincial, municipal, county, township, and village levels. Next, the National Medical Insurance Administration will accelerate the construction of grassroots service networks, continue to promote service sinking, and create a "15 minute medical insurance service circle". It will actively delegate high-frequency service matters such as medical insurance information inquiry and remote medical registration to townships and even villages for processing, making it convenient for the public to "do it nearby".
Fourthly, we will continue to promote the warm-hearted implementation of medical insurance. The Regulations stipulate that efforts should be made to strengthen the construction of accessible environments, provide accessible information exchange, and facilitate special groups such as the elderly and disabled. Next, the National Medical Insurance Administration will strengthen the construction of standardized medical insurance windows, targeting special groups such as the elderly and disabled, and promote the aging friendly transformation of service facilities and accessibility information services, providing caring and warm medical insurance services for the public. At the same time, we will comprehensively implement the "good and bad evaluation" system, carry out evaluation of medical insurance management services, and continuously improve the level of medical insurance services and public satisfaction.
