Morning Reading | Shanghai's "Impossible" Reflection After the Establishment of Special Windows... Government Affairs | Service Center | Shanghai

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After the establishment of the "impossible" special window in Shanghai

The ※ walked into the lobby on the first floor of the Jiading District Administrative Service Center. A row of service windows were neatly arranged. More than 600 government service items from 31 functional departments in the district were integrated here. At the eye-catching place at the entrance of this "one-door" comprehensive hall, there is a window with an independent area and a novel name-the "undone" reflection window.

Since the beginning of this year, government service halls in various districts and towns in Shanghai have opened windows to report that "things cannot be done". Why is this window specifically designed? What has been accomplished after the establishment of the dedicated window? How does this window force optimization of government services?

Make special matters special, urgent matters urgent, and difficult matters easy to handle

The "failure to achieve" reflection window, as the name suggests, means that enterprises and the public can go to this window to report whether they have achieved something, and government departments can find ways to achieve it. Is it necessary to set up a single "cannot do" reflection window, given that there are generally dozens of service windows in the government service hall? Since it can be done, why wait for the relevant matters to flow to this window before we can proceed?

In fact, "following the rules" is a working method followed by functional departments, but the demands of enterprises and the public are diverse, and existing rules and regulations cannot fully cover all demands, resulting in some reasonable demands that cannot be easily handled based on the existing "rules". When something "difficult" occurs, the "impossible" reflection window can function to provide a bottom line service for new problems and difficult issues that arise in the process of social development.

In addition to providing consultation to those who are unclear about policies and providing acceptance for those who lack materials within the legal framework, a major role of the "unable to accomplish" reflection window is to coordinate and promote the collaborative handling of multiple departments, making special matters special, urgent, and difficult matters easy to handle.

Cao Yan, the head of the Window Management Department at the Qingpu District Administrative Service Center, told reporters that among the "impossible" tasks, some tasks require window staff to take the initiative and take a step forward. "Many 'impossible' things may come to an end in accordance with the law and regulations, but we cannot simply make technical judgments about whether they can be done, but should make more value judgments about whether they should be done or not."

To transform from "one thing" to "one type of thing"

Shanghai's various districts and towns have set up windows to reflect on the "inability to accomplish things". On the one hand, they are trying their best to solve the urgent and difficult problems of enterprises and the masses, while also actively studying the "why things cannot be accomplished"? How to transform "one thing" into "one type of thing" and optimize the mechanism of handling affairs?

"The overall reform and innovation of government services is of course important, but local 'micro innovation' is also important. 'Unable to achieve things' reflects that every time the window handles affairs, it is a' micro innovation ', which is to urge the reform and improvement of government services." Huang Zongkui, director of the Chongming District Administrative Service Center, told reporters.

At present, there have been many cases in various districts where "temporary measures" have been transformed into "long-term measures". "The situation of incomplete materials is not an exception. With this window, the business department has taken a step forward and accumulated one successful case after another in accepting defects. With enough individual cases accumulated, the business department has become more adept at accepting defects, and has also helped us solidify new methods for filling materials such as telephone, WeChat, and public welfare postal services, eliminating the trouble of" having to go back again "for service personnel," said Huang Zongkui.

"Before each performance, it is necessary to apply for the" Business Performance License ". Each time, a stack of materials must be printed, and then rushed to the district cultural and tourism bureau for offline processing. The materials can be as few as 50 pages, and as many as hundreds of pages. Some performance times are urgent, and if materials are missing and a second application is made, it is easy to delay the performance. Can these matters be improved?" Recently, at the "Unable to Do Things" reflection window of the Putuo District Government Service Center, the staff of the Wanda Nanmeng Palace Shanghai Cultural Center reported to the staff.

Afterwards, the Putuo District Government Office, in collaboration with the Putuo District Cultural and Tourism Bureau, launched a full online processing mechanism for the "Business Performance License" at the Putuo flagship store of "Suishenban" to address the two bottlenecks of "complex materials" and "secondary application". The staff can apply for the license for the performance without leaving the office, and upload the materials item by item through the guidance, which takes about 5 minutes for the entire process.

"The most impressive thing for me is that when a certain material does not match, the page can still pop up a reminder and provide the correct sample for reference, which is very intelligent and smooth," said the person in charge of the Shanghai Cultural Center at Bandai Nanmenggong.

Promoting the transformation of government service concepts and upgrading of levels

In the "2023 Shanghai Comprehensive Deepening of the Reform of" One Network Service ", which was released in March this year, it was mentioned that we should" optimize and expand online and offline assistance services ", and establish a closed-loop linkage mechanism for reporting, assisting, and rectifying" unfinished tasks "both online and offline. Many districts in Shanghai have continuously optimized their government service mechanisms through the reflection window of "not being able to accomplish things".

During the interview, the reporter learned that "not being able to accomplish things" reflected that the window staff also encountered some confusion. For example, the online launch of "Can't Do It" reflects that in hotlines and dedicated windows, some people's feedback is not closely related to government services, such as difficulties in parking in residential areas; Window staff sometimes encounter limited coordination abilities when coordinating relevant departments.

Some grassroots cadres believe that the key to solving these problems lies in further clarifying the functional positioning of the reflection window for "not being able to accomplish things". The scope and process of acceptance for this window should be more focused and clear. For example, Shanghai has a strong economic vitality and policy documents are updated quickly. In the stage of connecting new and old policies, it is easy to encounter the problem of "not being able to accomplish things". Such matters can be coordinated and resolved by the window; At the same time, greater coordination authority can be granted to the reflection window of "unable to accomplish", which facilitates bridging the "responsibility gap" between departments.

"Establishing a 'fail to do' reflection window is a means, and the goal is to enable enterprises and the public to 'succeed'. We hope that the acceptance volume of this window will decrease, and it will be more convenient for enterprises and the public to follow normal procedures," said Wang Hongqiang, director of the Hongkou District Government Service Center.

§Shencheng

Yesterday, China Eastern Airlines officially received the second domestic C919 large passenger aircraft in Shanghai. According to the plan of China Eastern Airlines, the second C919 will "partner" with the first aircraft, first put into the "Shanghai Hongqiao-Chengdu Tianfu" air express line of China Eastern Airlines, and will gradually expand more routes in the future.

Yesterday, the four-day 18th China International Animation and Game Expo closed at the Shanghai World Expo Exhibition Hall, which is the first large-scale animation and game exhibition in Shanghai summer. The exhibition welcomed 178000 audiences.# I love CCG# The main topic has been read 0.21 billion times, discussed 96000 times, and the popularity of related topics across the network is 90 million.

●Yesterday, the 2023 Shanghai United Front Culture Week with the theme of "Unity to the Future" held an opening event at the Shanghai Exhibition Center to showcase the historical and cultural resources of the united front, show the demeanor of the city's united front members, promote the innovative practice of united front work in the new era, and accelerate the construction of Shanghai A modern socialist international metropolis with world influence is united.

§domestic

●The reporter learned from the Emergency Management Department on the 16th that this year's No. 4 typhoon "Taili" will land in South China on the 17th. According to the development trend of the typhoon, the National Defense Headquarters upgraded the emergency response to flood prevention and typhoon to level 3 at 17:00 on the 16th.

On the 16th, the first international basic science conference with the theme of "focusing on basic science and leading the future of mankind" opened in Beijing, attracting more than 300 overseas scientists and well-known scholars, including more than 10 Fields Medal winners, Turing Prize winners, Nobel Prize winners and more than 50 academicians from various countries.

●After more than ten years of construction, the major national water conservancy project-the Han-to-Wei River Diversion Project successfully achieved early water supply on the 16th. The river water drawn from the Han River, the largest tributary of the Yangtze River, will eventually supply the Weihe River, the largest tributary of the Yellow River, after passing through the nearly 100-kilometer Qinling water conveyance tunnel, so as to realize the Yangtze River and the Yellow River shaking hands in Guanzhong.

●This year's No. 4 typhoon "Taili" intensified into a severe tropical storm on the 16th and is expected to make landfall in South China on the 17th. Guangdong, Hainan, Guangxi and other areas significantly affected by typhoons have initiated relevant emergency responses or upgraded emergency response levels to actively respond to the impact of typhoons.

Taking advantage of this round of heavy rainfall, the available storage capacity of 20 large reservoirs and hydropower stations in Sichuan reached 6.958 billion cubic meters, exceeding the same period of the year for the first time, which the reporter learned from the office of Sichuan Flood Control and drought Relief headquarters on the 16th.

§International

The 56th ASEAN Foreign Ministers' Meeting and a series of meetings were held in Jakarta, the capital of Indonesia. The participants expressed the need to work together to promote regional economic integration, reiterated their determination to maintain regional peace and stability, and emphasized the need to maintain the unity and central position of ASEAN and not become an agent of any country.

● Japanese media reported on the 16th that a citizen group in Okinawa Prefecture is preparing to complain at the United Nations meeting about the water and soil pollution in the area around the US military base in Japan, calling on the Japanese and US governments to resolve it. A survey conducted by this group in August last year showed that the soil of Futenma No. 2 Primary School was polluted by perfluorinated and polyfluoroalkyl substances, and the US military base was most likely the source of pollution.

●The South Korea Central Disaster Safety Countermeasures Headquarters reported on the 16th that as of 11:00 local time on the 16th, continuous heavy rainfall for many days has caused 33 deaths, 10 missing, and 22 injuries across the country.

●The Israeli Prime Minister's Office issued a statement on the 15th that Prime Minister Benjamin Netanyahu felt dizzy due to dehydration that day and was sent to the emergency room for examination and overnight observation. According to the Times of Israel, the 73-year-old Netanyahu was picked up by a vehicle while spending the weekend in the coastal city of Caesarea. Several Hebrew media reported that Netanyahu was then under observation at the cardiology department of the Sheba Medical Center in Ramat Gan.

●Syrian President Bashar al-Assad met with visiting Iraqi Prime Minister Mohamed Shia Sudani in the capital Damascus on the 16th. This is the first visit to Syria by an Iraqi Prime Minister since the outbreak of the Syrian crisis in 2011.

● A court in the Italian capital Rome has ruled that a bear that attacked a jogging man to his death on a mountain in northern Italy should not be executed. According to the BBC reported on the 15th, the bear number JJ4, is a 17-year-old female brown bear. In April this year, a 26-year-old man, Andrea Papi, was killed in an attack by the bear while jogging on a wooded path on Mount Pelel. The bear was later caught and temporarily locked up in an animal protection center.

The focus of Jiefang Daily today

After the special window of "can't do things" was set up in ※ 1

※ 2 version to strengthen cross-border joint, culture for the body science and technology as the media

After the 7th edition of "Tianlu" was completed in ※