Merchant involved: Indeed infringing, the order for "Grandma Handmade" milk tea came from "Grandma Handmade" surging news | Consumer | Store | Sir | Authentic | Milk Tea | Grandma | Handmade
Recently, consumer Mr. Yang reported to the Pengpai Quality View Complaint Platform that on May 15th, he ordered 356 yuan of "Grandma Handmade" milk tea on Ele.me. After receiving it, he was reminded by his colleagues that he found that the "grandma" in "grandma's hand made" had changed to "grandma". Mr. Yang immediately complained to Ele.me for a refund and removed the counterfeit brand from the store.
Pengpai News has learned that the involved merchants have issued a statement in response, stating that they have taken down all products and destroyed them. They express sincere apologies for the infringement and have already made compensation.
Consumer complaints:
![Merchant involved: Indeed infringing, the order for "Grandma Handmade" milk tea came from "Grandma Handmade" surging news | Consumer | Store | Sir | Authentic | Milk Tea | Grandma | Handmade](https://a5qu.com/upload/images/005918935bff2b4a493c4bc4cfe02ebc.jpg)
Mr. Yang stated that on May 15th, he had originally planned to place an order on the "Grandma's Handmade" mini program to invite colleagues to drink milk tea, but the mini program was temporarily suspended due to a large number of orders. So he chose to place an order on Ele.me.
After searching for "Grandma's Handmade" on the Ele.me App, Mr. Yang saw that "Grandma's Handmade" ranked first. Drinks in the shop, such as 29 yuan worth of dozen rice cassava and 30 yuan worth of longan and gardenia coconut, have the same name and price as the authentic "Grandma's Handmade". At that time, I didn't even notice that this grandmother was not that grandmother.
In addition, the delivery time of "Grandma's Handmade" is very long, even longer than the time of errand purchasing. "When I saw that the delivery time was 147 minutes, I thought it was because it was too hot, it must be delicious!"
![Merchant involved: Indeed infringing, the order for "Grandma Handmade" milk tea came from "Grandma Handmade" surging news | Consumer | Store | Sir | Authentic | Milk Tea | Grandma | Handmade](https://a5qu.com/upload/images/26e56e0179668ea1f44d3bf33f2717af.jpg)
The pirated "Grandma's Handmade" product name is not much different from the genuine version
Mr. Yang did not notice anything unusual after receiving it. There is not much difference between the packaging bag of "Grandma's Handmade" and the genuine "Grandma's Handmade", except that the outer packaging bag of "Grandma's Handmade" is a thermal insulation bag, while the genuine one is a paper bag.
On the left is the outer packaging of "Grandma's Handmade", and on the right is the genuine "Grandma's Handmade"
![Merchant involved: Indeed infringing, the order for "Grandma Handmade" milk tea came from "Grandma Handmade" surging news | Consumer | Store | Sir | Authentic | Milk Tea | Grandma | Handmade](https://a5qu.com/upload/images/a31f76e5e14aed403fdd8c8664e33e39.jpg)
After being reminded by colleagues, Mr. Yang found that the outer wall of the "Grandma Handmade" milk tea cup was written with "Grandma Handmade", and the font and pattern were significantly different from the genuine "Grandma Handmade". From the label of milk tea, the genuine "Grandma Handmade" will be labeled with a "birth certificate" indicating the origin of the milk tea ingredients, while "Grandma Handmade" is only the name of the milk tea. Only then did I realize that I had bought the Li Gui version.
The difference between pirated "Grandma's Handmade" and genuine "Grandma's Handmade"
After discovering that he had purchased a pirated version of "Grandma's Handmade", Mr. Yang complained to the Ele.me platform for a refund and removed it from the shelves. "I hope to take down this obviously counterfeit brand merchant, so that fewer people will be deceived!"
![Merchant involved: Indeed infringing, the order for "Grandma Handmade" milk tea came from "Grandma Handmade" surging news | Consumer | Store | Sir | Authentic | Milk Tea | Grandma | Handmade](https://a5qu.com/upload/images/ac1531dabecf52268a13ed8ce68e5aec.jpg)
Enterprise response:
Pengpai News searched for "Grandma's Handmade Drinks" on the Ele.me App and found that in Shanghai, in addition to the "Grandma's Handmade Drinks" mentioned by Mr. Yang, there is another "Grandma's Handmade Drinks". And legitimate "Grandma's Handmade" stores require "errands for purchasing".
The details of "Grandma's Handmade" read: "Non chain brand, mind not ordering". However, the logo of the authentic "Grandma's Handwork" is used as the avatar, and the product and price are identical to the authentic "Grandma's Handwork". This operation clearly misled many consumers to place orders and make purchases, and there were also many negative reviews in the store's comment section. Some consumers commented, "I thought it was a new store opened next to me, but I didn't expect it to be fake. The packaging and product name are the same as those of a popular online store, but it's not that one. Everyone should choose carefully."
![Merchant involved: Indeed infringing, the order for "Grandma Handmade" milk tea came from "Grandma Handmade" surging news | Consumer | Store | Sir | Authentic | Milk Tea | Grandma | Handmade](https://a5qu.com/upload/images/69aca209c134ceaa78e6249f0717774d.jpg)
In response to this, "Grandma Handmade" replied, "I would like to ask you, isn't milk tea all made by humans? Where are real and fake? If you think there is a taste issue, I can accept it." Regarding this dispute, Pengpai News recently reported to Ele.me customer service that "Grandma Handmade" is a pirated version, and customer service said they will transfer it to the relevant department for processing.
The detailed interface of this store
Consumer reviews in the "Grandma's Handmade" comment section
![Merchant involved: Indeed infringing, the order for "Grandma Handmade" milk tea came from "Grandma Handmade" surging news | Consumer | Store | Sir | Authentic | Milk Tea | Grandma | Handmade](https://a5qu.com/upload/images/69aca209c134ceaa78e6249f0717774d.jpg)
Pengpai News later learned that "Grandma's Handicraft" has issued an apology statement on the interface of Ele.me store, stating that the products, packaging, promotional materials, etc. containing the "Grandma's Handicraft" trademark used and sold have not obtained the permission of Guangxi Handicraft Xingcun Catering Management Co., Ltd., the trademark owner of "Grandma's Handicraft". All of them have been taken down and destroyed. We express our sincere apologies for the infringement and have made compensation.
Merchant apology statement