It was officially launched on June 26th!, National CDC Telephone Traffic Investigation Special Number 95120 Phone | Traffic Investigation | Number
Epidemiological investigation refers to the use of epidemiological methods for investigation and research, and conducting epidemiological investigations is crucial for the early detection and reporting of infectious disease cases. The flow investigation work mainly adopts the method of face-to-face on-site flow investigation, and telephone flow investigation is an important means of quickly obtaining relevant information of the investigation object. In order to improve the authority and standardization of national telephone traffic investigation work, ensure accurate and timely collection of traffic investigation information, and provide support for epidemic risk assessment and response, the National Bureau of Disease Control and Prevention, in conjunction with the Ministry of Industry and Information Technology, has determined the "95120" short number as the national dedicated number for disease control telephone traffic investigation, and developed a telephone traffic investigation system to provide unified numbers, trustworthy identities, hierarchical management, safe and controllable, efficient and convenient telephone traffic investigation auxiliary tools for disease control institutions at all levels.
The 95120 National Telephone Traffic Investigation System was officially launched on June 26, 2023 in various levels of disease control institutions nationwide. The system has functions such as unified outbound call numbers, AI intelligent outbound calls, incoming call reminders and hanging up SMS, and multi terminal applications. It can carry out telephone traffic investigation throughout the time and in multiple scenarios, effectively reducing the rejection and missed connection rates of personnel being investigated, reducing the work pressure and intensity of grassroots investigation personnel, and improving work efficiency.