"It's unethical," the boss once said, "Overtime is not enough. Henan Business Super Fat East's 8-page report sparked heated discussions about the plan | management personnel | boss
On June 30th, Henan Supermarket Fat Donglai made it onto the hot search list. The reason for appearing on the hot search list this time is that a video of a customer arguing with an employee in Pangdonglai recently sparked public opinion. After the public opinion broke out, Pang Donglai immediately organized relevant personnel to investigate the incident and responded, which was the 8-page investigation report that appeared on the hot search.
This report is very detailed, including not only the cover and table of contents, but also a detailed explanation of the handling plan. According to the investigation report, Pangdong admitted to having problems during the service process and decided to demote all management personnel for three months, and bring gifts and a 500 yuan service complaint prize to apologize to customers. However, the customer firmly refused the 500 yuan complaint prize afterwards. Pang Donglai believes that customer rights have been compromised, and customers can provide feedback through complaint channels, but they cannot loudly blame employees on site, as this is a serious harm to their personality and dignity. Therefore, Pangdong has decided to provide employees with a spiritual compensation of 5000 yuan.
!["It's unethical," the boss once said, "Overtime is not enough. Henan Business Super Fat East's 8-page report sparked heated discussions about the plan | management personnel | boss](https://a5qu.com/upload/images/546b3fe1ef4a8068b612e5751f35da53.jpg)
In this regard, many netizens also expressed their views, "Who is right and who is wrong first does not say, but this is the first time to see such a detailed investigation report on the Internet." "Such a company is people-oriented." "Correct attitude, good enterprise." "The first time to see a jury panel in life!" "Immortal enterprises!" "Respect and care for customers, but definitely not at the expense of demeaning employees."
Take a look at this hot search report.
!["It's unethical," the boss once said, "Overtime is not enough. Henan Business Super Fat East's 8-page report sparked heated discussions about the plan | management personnel | boss](https://a5qu.com/upload/images/b0815cdedb32035a8de004a11f43fc13.jpg)
From the investigation report, it can be seen that the report is very detailed, from the cover, table of contents to the handling plan, and even the employee's speech at the time of the incident. The report stated that due to service issues, all management personnel of Pangdong Lai were demoted for 3 months and brought gifts and a 500 yuan service complaint award to apologize to customers. Afterwards, the customers firmly refused the 500 yuan complaint award. At the same time, if customer rights are damaged, feedback can be provided through complaint channels, but employees cannot be loudly scolded for their responsibilities on site. This is a serious behavior that harms their personality and dignity. Therefore, employees will be given a mental compensation of 5000 yuan. The report also shows that Pangdonglai has listed 5 solutions in the handling plan, with a jury composed of parties involved, employee representatives, supermarket management, group duty chief, and other personnel to vote on the final handling plan.
Some netizens have expressed that this survey report is a crisis public relations ceiling, like a paper, too comprehensive.
!["It's unethical," the boss once said, "Overtime is not enough. Henan Business Super Fat East's 8-page report sparked heated discussions about the plan | management personnel | boss](https://a5qu.com/upload/images/e2fb2eb01f957de3b92a49b1f8d8f460.jpg)
According to Qichacha, the full name of Pangdonglai is Xuchang Pangdonglai Trading Group Co., Ltd. The legal representative is Yu Donglai, one of the members of Henan Sifang Joint Procurement. It is a well-known and reputable commercial retail enterprise giant in the Henan business community, headquartered in Xuchang City, founded in March 1995. Pangdonglai's subsidiaries cover professional department stores, appliances, and supermarkets. Pangdonglai Department Store has over 30 chain stores and over 7000 employees in cities such as Xuchang and Xinxiang.
The boss of Pang Donglai, Yu Donglai, is a highly controversial figure.
!["It's unethical," the boss once said, "Overtime is not enough. Henan Business Super Fat East's 8-page report sparked heated discussions about the plan | management personnel | boss](https://a5qu.com/upload/images/680a582b1485a46b00884b783ede1ab0.jpg)
He once said, "Overtime is not acceptable, it's unethical and shameless!", so Pangdong has the rule of closing the store every Tuesday. Someone came to him to "learn from" but was actually criticized, "What's the point of the Fortune 500? Many companies don't treat their employees like people, and we all have illnesses now."
The last appearance of Yu Donglai was at the 2023 Lianshang Net Conference two days ago, where he announced his retirement while telling the story of Pang Donglai.
!["It's unethical," the boss once said, "Overtime is not enough. Henan Business Super Fat East's 8-page report sparked heated discussions about the plan | management personnel | boss](https://a5qu.com/upload/images/908ddb1b9ad94bd1651d9c88c0a088c6.jpg)
At the conference, he frequently said, "Entrepreneurs should live like humans, not just to earn money and become slaves to fame.".
"The entire management team, executive team, and even small grassroots managers in each department must know how much the company sells, earns, and employees' salaries every month, all of which are transparent, in order to truly have a pool of talents."
!["It's unethical," the boss once said, "Overtime is not enough. Henan Business Super Fat East's 8-page report sparked heated discussions about the plan | management personnel | boss](https://a5qu.com/upload/images/1669fd1dae6fd54d2d07ee764cfe804d.jpg)