Is the hospital only allowed to cooperate with private ambulance vehicles to enter? Hainan Provincial People's Hospital responds to relevant | emergency | entry | Hainan Provincial People's Hospital | vehicle | personnel | our hospital | hospital
Reply from Hainan Provincial People's Hospital on the situation that "a tertiary hospital in Hainan is only allowed to enter private ambulance vehicles with cooperation"
On June 7, Hainan Provincial People's Hospital received information from media platforms such as Tiktok that "a tertiary A hospital in Hainan only allows private ambulances with cooperation". Thank you to all sectors of society and media friends for their supervision of the hospital. Hainan Provincial People's Hospital attaches great importance to this matter and immediately organizes relevant personnel to investigate. After investigation, the conclusion is as follows:
In the video, Feng, dressed in a white emergency suit, had a dispute with our hospital's security personnel. He impersonated 120 emergency personnel, used unlicensed ambulance painting vehicles without authorization, illegally used warning lights, and entered the hospital gate empty. When our hospital's security personnel checked the safety of their relevant documents and vehicle emergency equipment, they found that they were suspected of illegal and irregular behavior. In order to ensure the normal diagnosis and treatment order of the hospital, according to the relevant provisions of the "Management Measures for Non Emergency Transport Vehicles of Hainan Provincial People's Hospital", they were prevented from entering, rather than online rumors that "Hainan Provincial People's Hospital only allows cooperative ambulance vehicles to enter"; Our security personnel had a dispute with them during the interception process, which was not a rumor circulating online that our security personnel had hit someone. Our court has collected relevant evidence and reported the suspected illegal behavior of Feng's gang to the public security organs.
Since 2021, through channels such as the "12345" hotline and our hospital's "963399" hotline, our hospital has received multiple complaints about personnel wearing "120" uniforms harassing patient families in our ward, seriously disrupting public security, damaging the hospital's reputation and image, and damaging the legitimate rights and interests of the patients seeking medical treatment. Our hospital will resolutely eliminate the unhealthy practices in the industry, create a clean and upright hospital ecosystem, and further standardize the service behavior of security personnel in the hospital, strengthen training, and build a harmonious doctor-patient relationship.
The hospital has currently opened a 24-hour supervision service hotline of 963399, which integrates multiple data such as medical complaints, satisfaction surveys, and tracking and rectification. Welcome all sectors of society to provide us with valuable feedback through the service hotline. Thank you for your supervision!
Hainan Provincial People's Hospital
June 7, 2023