Investigation, terrifying! Women buy three consecutive cups of Honey Snow Ice City and complain about bugs | Honey Snow | Ice City
Recently, a consumer in Jiaozuo City, Henan Province, discovered insects while purchasing drinks at the Honey Snow Ice City. According to online videos, black insects can be clearly seen floating in the sealed cup when it is not opened.
According to relevant media reports, the consumer found insects when purchasing drinks at a store in Miyue Ice City, Shanyang District, Jiaozuo City. They immediately requested the store staff to return or exchange the drinks on site, and even two cups were found to have insects. The manager of the involved store responded by stating that they have communicated with the customer and will apologize and compensate according to their needs.
On the morning of July 26th, a reporter from China National Radio and Television contacted the official complaint hotline of Miyue Ice City, who stated that they would respond to relevant questions after verification.
Market Supervision Administration:
Please call 12315
The reporter called the Market Supervision Administration of Jiaozuo City regarding this matter, and the staff said that they can call 12315 or inquire about the situation with the specific jurisdiction's supervision and administration bureau. The city bureau does not directly accept cases, and all daily supervision is under the district or county bureau. The city bureau does not have direct supervision authority and does not formulate corresponding rectification measures.
12315:
I did receive a complaint
In the follow-up investigation
The reporter called the 12315 complaint hotline in Jiaozuo City to learn about the relevant situation. Its staff stated that upon receiving consumer complaints, the platform will immediately register and provide feedback, and report the situation to the market supervision and administration bureau in the jurisdiction where the incident occurred, which will conduct subsequent investigations. The staff member told reporters that they have indeed received complaints from consumers about Miyue Ice City in Shanyang District, and it has been announced online that the Shanyang District Market Supervision Administration is conducting follow-up investigations.
Guo Dongxing, a lawyer at Henan Yuhui Law Firm, stated that according to Article 148 of the Food Safety Law of the People's Republic of China, if a consumer produces food that does not meet food safety standards or knowingly operates food that does not meet food safety standards, in addition to demanding compensation for losses, they can also demand compensation from the producer or operator for ten times the price or three times the loss; If the amount of additional compensation is less than 1000 yuan, it shall be 1000 yuan.
Guo Dongxing believes that when encountering such situations, as consumers, they should take photos and evidence in a timely manner, keep purchase receipts, and use legal weapons to protect their legitimate rights and interests. But food safety is related to the health of the people, and punishment is not the goal. Preventing similar situations from happening again is the fundamental. Therefore, government regulatory departments should strengthen supervision, timely propose rectification suggestions for problems that arise in business activities, and take corresponding punishment measures for relevant violations. As a company involved, it is also necessary to establish a sound system of self inspection and rewards and punishments to prevent similar incidents from happening at the source and maintain the company's reputation.
As of the time of publication, the official complaint hotline platform of Honey Snow Ice City has not responded yet.