Looking at China through High Quality Development | Huaiyin, Jinan: Building a "Digital Block" to Enhance Grassroots Governance Capacity | Digital | Huaiyin, Jinan

On June 29th, CCTV Jinan reported that there was a problem with the charging station at the entrance of the community unit. Please ask the relevant person in charge to go and handle it. This is an instruction issued by the grassroots governance digital command center of Greenland New City Community in Daode Street Street, Huaiyin District, Jinan City. According to this instruction, community staff quickly arrived at the scene, and after inspection, the charging station was able to work normally, and residents were able to charge their cars smoothly.

The comfortable and contented living conditions of residents in Daode Street

The above event is just one of the many cases of digital management and renovation of Daode Street. Zhang Jie, Secretary of the Party Working Committee of Daode Street, stated that in recent years, Daode Street has taken accelerating the construction of "digital blocks" as an important means of grassroots governance in accordance with the requirements of Jinan City's construction of a "digital government". It has innovated institutional mechanisms, integrated resources and forces, and made beneficial attempts in digital institutions, digital communities, digital society, and digital industries.

Digital Empowerment Government Services to Create a New Ecology for Convenient Government Services

As a frontline service window unit, the convenience service center of Daode Street Street is comprehensively upgraded through digital transformation.

Convenience Service Hall of Daode Street Street, Huaiyin District, Jinan City

The first floor of the service center is a "full life cycle service area for enterprises and natural persons". It utilizes digital technology to integrate and optimize 62 businesses as well as cross departmental or multi departmental matters, deepen process reengineering, and set up a comprehensive acceptance window for all subjects without discrimination. With only one comprehensive window, all personal matters within the "full life cycle" can be handled, allowing residents to complete them in a one-time and one-stop manner, truly achieving a "maximum of one visit" and greatly improving the efficiency and satisfaction of public affairs.

Residents can handle all matters throughout their entire life cycle through a comprehensive window

The second floor of the service center serves as a distinctive service area, providing specialized services around employment training, entrepreneurship guidance, labor supervision, and dispute resolution. In recent years, the Convenience Service Center has innovated its work methods, improved its service level, actively built a grassroots public service brand, and successfully completed administrative approval, public employment, human resources, social security, labor relations, labor dispute mediation, and labor supervision. It has been rated as the "most beautiful service hall with outstanding performance in the city's civilized government construction".

"Digital brain" extends to the grassroots to create a "benchmark" smart community

The digital upgrade that truly enables residents to "see and touch" needs to focus on the daily lives of the people.

The Greenland New City Community, located within the jurisdiction of Daode Street Street, covers an area of 0.21 square kilometers, with 23 buildings and 45 units, and more than 3212 households and 6800 residents. The community gathers various business formats such as convenience stores, pharmacies, catering, and banks. In 2022, relying on the comprehensive coverage of gigabit networks and combining with the actual situation of the community, the community will cooperate deeply with Jinan Unicom, actively carry out the construction of smart communities, and create a benchmark smart community.

Greenland New City Digital Block Operation Management Platform

"In terms of overall construction ideas, the community and Jinan Unicom have confirmed the '1+1+1+N' overall construction idea, which is to build a perception network, establish a set of data platforms, form a set of construction standards and N+innovative application scenarios." Meng Tao, Secretary of the Party Committee of the Greenland New City Community in Daode Street Street, said.

Community environmental information and issues raised by residents can be received through the display screen

In terms of hardware, a new management form of community based on large-scale information intelligent processing has been formed through 397 IoT devices such as smart and convenient facilities, intelligent perimeter prevention, high-altitude throwing monitoring, electric vehicle ladder control alarm, manhole cover abnormal movement monitoring, fire passage occupancy warning, one click alarm for help, remote emergency broadcasting, and intelligent garbage sorting station.

Smart facilities built within the community based on digital technology

The community is equipped with a one click alarm and help seeking device, and residents can report any problems they encounter to community workers by pressing the button

In terms of software, the integrated management of IoT devices through smart operation platforms has bridged the "information silos". Since its launch, the platform has issued over 23000 monitoring alarms and 280 IoT alarms; The "Quancheng Youjia" and "Property Manager" mobile mini programs, developed in conjunction with them, enable residents to handle tasks at their fingertips and online, receive 68 suggestions and demands from the public in real time, coordinate and solve them with a satisfaction rate of 100%. While mobilizing the enthusiasm of community residents to participate in grassroots governance, they also achieve communication and interaction with residents beyond 8 hours. "On weekends, we invite friends to dance in the activity room of the Party member service center, without the need for staff to open the door. You can enter directly by entering the appointment password. The activity room has air conditioning and wireless network, making retirement life comfortable." Ms. Xiao, who is dancing in the community activity room, exclaimed at the convenience brought by the smart community.

Community residents can handle business through Jinan government service self-service terminal

From "governance" to "wisdom", the Moral Street continuously collects "micro problems" and solves "things around them", so that residents "do not leave the community for small things, and do not leave the street for big things", continuously improving the happiness, sense of achievement, and sense of satisfaction of residents in the jurisdiction.