Hebei Telecom Suddenly Doubles Fees? Official customer service responds to Telecom | Netizens | Customer service
A large number of netizens on Weibo have reported that Hebei Telecom suddenly deducted fees during the early hours of August 14th, mostly deducting the bimonthly fees of the user's monthly package. The double deduction behavior caused some users to owe fees and shut down.
China Telecom customer service responded to this in their Weibo comment section.
In the latest comment section of the official Weibo account of China Telecom's customer service, multiple netizens questioned why Hebei Telecom suddenly deducted double the phone bill overnight, and asked when it could refund the extra deducted phone bill.
![Hebei Telecom Suddenly Doubles Fees? Official customer service responds to Telecom | Netizens | Customer service](https://a5qu.com/upload/images/c0773eb531bf0e58f1d02ee6f087e780.jpg)
China Telecom responded by saying, "Dear user, due to a system upgrade, some users in the province have abnormal phone bill balances displayed. The staff is urgently handling this issue and it will not affect normal use. We deeply apologize for any inconvenience caused by this issue."
In some replies, China Telecom customer service also requested netizens to provide their mobile phone number, business location, as well as personal name and contact information in the form of private messages when encountering problems. The official will provide feedback and verification.