Fans: Very injured, ticket refund still charges 30% handling fee. Ren Xianqi's Xi'an concert will be temporarily modified before the start of the competition. Related to the rules | Huashang Daily | Modification

Release time:Apr 13, 2024 22:14 PM

Temporarily follow the rules of the performance before starting the fight

Change to "real name system"

A 30% handling fee will be charged for ticket refunds

On June 18th, the Huashang Daily mini program received complaints about the purchase and refund of tickets for Ren Xianqi's Xi'an concert, mainly related to the addition of "real name viewing" before ticket sales.

"Snatching tickets for parents"

"Idol Ren Xianqi, who has been in the industry for 33 years, is coming to Xi'an for a concert!" This news is not only spread among local fans in Xi'an, but also among fans in many neighboring provinces. Everyone is eagerly anticipating the official opening of the first wave of ticket grabs.

Ms. Geng from Shanxi, who leaked information to the Huashang Daily mini program, claimed to be born in the 2000s and wanted to snatch tickets for the parents of the 70s who are all fans of Ren Xianqi. "The official announcement of the first wave of ticket grabbing by Damai.com was on the afternoon of June 1st at 3:00 pm. As I didn't remember my father's identity information, I filled in my own and my mother's information. It was only after grabbing the tickets that I realized that this' real name performance 'must be for myself, and there was not even one chance to transfer tickets to other concerts." Ms. Geng said, "After careful consideration, I decided to refund the tickets, but the relevant regulations stated that' 24 hours before the ticket date, and during the normal working hours of the ticket purchasing platform's customer service personnel, 30% of the face value of the ticket will be charged, occupying public resource service fees' - which is also similar to many concerts that are unconditionally free 24 hours before the ticket date." The regulations for ticket refunds are inconsistent

"My parents have been fans of Ren Xianqi for many years, and they have always felt that these sudden increase in dominance rules has nothing to do with singers, mainly due to issues with the organizers and ticketing platforms." Ms. Geng believes that "but they changed the 'ticket purchase' and 'ticket refund' rules without warning, which to some extent hurt the emotions of fans."

"Snatching tickets for uncles and aunts"

According to Ms. Geng, the group she is in is called "Ren Xianqi Ticket Refund Complaint". There are currently more than 100 people in the group, and some ticket buyers have accepted a 30% handling fee for ticket refunds and refunds.

"I am from Henan, and I was raised by my uncle from middle school to high school. He is a teacher." Mr. Zhang said, "I remember when I was in high school, my uncle always had Ren Xianqi's song in his car. This time, I noticed that Ren Xianqi's Xi'an concert happened to be held during the summer vacation, so I thought about grabbing tickets for my uncle and aunt. I knew it was difficult to get tickets, so I didn't dare to tell them."

Mr. Zhang said, "On the day of ticket snatching on June 1st, around 12:30 pm, I even opened the page and took a look to confirm that there was no rule for 'real name viewing' on the ticket snatching rules at that time. A few days ago, I added 'real name viewing person' information, using my and my mother's ID information, mainly because I was afraid of not being able to snatch them, so I didn't ask for information about my uncle and aunt. After grabbing the tickets, I was busy with other things. It wasn't until the evening when the official Weibo posted a notice about the modification of the real name viewing rules, that I looked again and searched for some comments to confirm that I had snatched the tickets for my uncle and aunt." Maybe it won't work. "

According to Mr. Zhang, the total cost of the two tickets is 1416 yuan, and the refund fee is 424.8 yuan.

Multiple ticket buyers mentioned that at around 7pm on June 1st, a notice of modification to the "real name viewing" rules related to the concert was posted on Sina Weibo. On Sina Weibo, which is certified as "Tianchuang Performance", a reporter from Huashang Daily saw a Weibo post with relevant content released at 7:18 pm on June 1st.

"Snatching tickets for my best friend"

Ms. Wang from Suzhou is also in a similar situation.

"My best friend, Ms. Chen, and I were both born in 1998. She has been fond of Ren Xianqi for a long time, probably starting with" Wave Blossoms ". After graduating from college and encountering the epidemic, after the official announcement of Ren Xianqi's concert, my best friend has been wanting to go to the venue. She didn't get the Ningbo venue before and was a bit sad. This time, I wanted to help her try the Xi'an venue, and if I got it, I would give it to her as a gift. In the end, I got it, but I didn't expect that the Xi'an venue implemented a 'strong real name system', so my best friend couldn't use it either."

"Furthermore, in terms of ticket refunds, we were initially told not to accept refunds. However, due to too many complaints, we changed to charging a 30% occupancy service fee for public resources. But what public resources did we occupy?" Ms. Wang said, "Even though it is now said that refunds can be made 24 hours before the invoicing date, we have asked multiple times but no one has clearly informed us of the specific date of invoicing. Aren't we working and constantly scrolling? Don't the platform feel a bit overbearing?"

Related platforms

No response has been received as of the time of publication

In response to the above issues, a reporter from Huashang Daily called Damai.com, hoping to explain the relevant regulations that ticket buyers are concerned about, such as "temporary modification of ticket purchase rules" and "30% handling fee for refunds". But as of 8:00 pm on the 18th, we have not received any response yet.

Several ticket buyers claimed that in the regulations for Ren Xianqi's concert on Damai.com, only Xi'an and Chongqing are implementing a "real name system", but the relevant regulations on Chongqing station specify that a "gift" can be transferred once before the specified date.

"That is to say, only the regulations of Ren Xianqi's Xi'an concert are the most rigid," said a ticket buyer, "which also probably indicates that the relevant regulations may be mainly formulated by the organizers of various cities."

A reporter from Huashang Daily found through a search on the official website of the Shaanxi Provincial Department of Culture and Tourism that the organizational structure for Ren Xianqi's "Qi Ji · On the Road" concert tour in Xi'an in 2023 was "Xi'an Later Cultural Development Co., Ltd.", which performed on July 15th and 16th.

Hot discussion among netizens

Suggest implementing a tiered refund system

A netizen said, "As someone who hates scalpers deeply, I have always been very firm in supporting the 'real name system'. However, after reading so many stories from netizens today, I may feel that the current real name system still needs some flexibility."

Some netizens also said, "Nowadays, tickets for performances are sold at least one month in advance. Who could have predicted if there were any unexpected situations before the performance, so I don't think the refund fee, regardless of the name, is very reasonable."

However, in previous reports, some industry insiders in the entertainment industry believed that "preparing venues, inviting singers, promoting, etc. all require a lot of upfront expenses, which will be spent from tickets and other income in the future. If ticket refunds are opened, there will be great uncertainty in business operations."

Some netizens have suggested that "ticketing platforms can follow the practices of airlines and other industries and develop a tiered refund plan - that is, the closer to the start of the performance, the more transaction fees customers need to deduct for ticket refunds - to compensate for the platform's losses."

Lawyer's statement

The buyer's right to refund cannot be unilaterally restricted

Feng Tao, a lawyer from Shaanxi Suoji Law Firm, believes that according to Article 496 (1) of the Civil Code, "Standard terms are clauses pre drafted by the parties for repeated use and not negotiated with the other party at the time of contract signing." Therefore, the ticketing platform stipulates that tickets cannot be refunded or modified, or a 30% handling fee is charged for refunds, which are standard terms. Meanwhile, according to Article 497 (2) of the Civil Code, if one of the following situations occurs, the standard clause is invalid: the party providing the standard clause unreasonably exempts or reduces its liability, increases the other party's liability, or restricts the other party's main rights. Therefore, the unilateral restriction of the ticket platform on the buyer's right to refund may be deemed as an unreasonable increase in the buyer's responsibility, resulting in the invalidity of this clause.

Furthermore, scalpers are illegal under the law. According to Article 52 (3) of the Public Security Administration Punishment Law, those who forge, alter, or resell train tickets, ship tickets, air tickets, cultural performance tickets, sports competition admission tickets, or other valuable tickets or vouchers shall be detained for not less than ten days but not more than fifteen days and fined not less than five hundred yuan but not more than one thousand yuan; Those with minor circumstances shall be detained for no more than five days or fined no more than 500 yuan. The real name system can to some extent curb the problem of scalpers, but a strict system of ticket refunds and changes will increase the difficulty for ordinary viewers, resulting in "killing one thousand enemies but losing eight hundred". Therefore, on the one hand, cultural and tourism departments, public security and other departments can increase their efforts to crack down on scalpers. On the other hand, ticketing platforms can refer to the rules for returning and exchanging air and train tickets, optimize the return and exchange system, not only curb scalpers, but also reduce consumer ticket buying risks.

China Business Daily reporter Fu Qimeng editor Gao Fei

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