Fans spend 1400 yuan watching concrete steps at a concert? Response from the parties involved in the concert | Miriam Yeung | Fans
Recently, a fan roast on a social platform that he bought a "concrete pier seat" at Miriam Yeung's concert in Shenzhen: in front of the seat is a concrete step, which blocks most of his vision.
In the comment section of this post, many netizens expressed that this seat design is indeed unscientific, "This type of seat should not be for sale, right?" "How could this seat be arranged with embarrassment?"
▲ The position in the red circle cannot sit at all. Photo Source/Respondent
On the evening of the 26th, Upstream News contacted Ms. Li, the party involved. According to her introduction, Miriam Yeung's concert in Shenzhen was held on the 22nd, and she spent a total of 1406 yuan to purchase two tickets. The price of a single ticket was 698 yuan, and the remaining was for express delivery.
Ms. Li found that the seat was too narrow and the line of sight was obstructed. She attempted to contact the on-site staff to resolve the matter. "I saw a person wearing a vest and gave him feedback. The staff also laughed when they saw this situation, maybe he felt that the seat was not very reasonable. At that time, I asked if it was possible to sit on the steps, and he said it was possible, but there were more people coming and going on the steps. Later, he said he still didn't want to sit. Throughout the concert, we didn't sit in our seats at all, we just stood behind and watched."
▲ Ms. Li posted online and complained. Photo Source/Respondent
Since the start of the concert, Ms. Li has been trying to contact customer service in the hope of resolving this matter. "At first, I contacted the customer service through the Damai.com order, and the customer service said that there was a prompt when I bought the ticket, saying that I couldn't refund or refund the ticket. They told me to upgrade to a senior customer service, but the senior customer service also replied the same way. Then I left it at that because I was about to start listening to the concert."
After returning that evening, Ms. Li posted this matter on a certain social media platform, but the post suddenly became popular. "On Monday, someone from the organizer called us. Actually, we didn't file a complaint against the organizer at that time, it was against Damai.com. The organizer said that Damai.com 'staff will contact us later to arrange a refund, and then Damai.com' staff will contact us. We have received the refund so far."
In response to netizens' roast about Miriam Yeung's "encounter pit" at her Shenzhen concert, the reporter contacted the sponsor, Chengdu Yigao Flagship Culture and Entertainment Co., Ltd. on the afternoon of 26th. The staff who answered the phone said they were not aware of the matter and were unable to provide an answer. They suggested asking the organizer of Miriam Yeung's Shenzhen concert.
Damai.com customer service recorded the journalist's media affiliation and the questions raised, and requested the upload of a photo of the journalist's ID, stating that they will contact the journalist after investigation and verification. However, 24 hours later, the reporter still did not receive a response.
The reporter found on Dama.com that there are currently four more stops for Joey Yung's concert. Taking Zhaoqing Station as an example, it is currently displayed as "selling tickets" with a price of 398-1098 yuan. The location is the Sports Center in Zhaoqing New Area, but there is no seat map for the sports center. In addition, Foshan Station does not have a seat map, while Zhanjiang Station has a seat map, which only shows the approximate positions of the stage and audience seats, and it is impossible to determine whether there are obstacles in front of the seats.
Consumers buy tickets that are not conducive to viewing
How should rights be protected?
Fu Jian, director of Henan Zejin Law Firm, believes that the organizer should confirm the number of seats and check whether the seats meet the viewing conditions before selling tickets. If there are obvious obstacles in front of the location that affect the viewing experience, the organizer should provide necessary prompts and explanations when selling tickets, otherwise it is considered a violation of the consumer's right to information and fair trade. Ms. Li purchased a higher ticket price, but the actual viewing effect was affected, and her vision was obstructed, making it impossible to watch the concert normally. Consumers can raise their rights to the organizers in this regard.
According to the Consumer Rights Protection Law, consumers have the right to know the true situation of the goods or services they purchase or use. Consumers have the right to obtain fair trading conditions such as quality assurance, reasonable prices, and accurate measurements when purchasing goods or receiving services, and have the right to refuse forced trading behavior from operators. If the organizer refuses to refund, they can report the situation to the market supervision department or report a complaint to the consumer association.
