Don't push everything to the "impossible" window, "bottom line" ≠ preferred situation | original intention | task
In recent years, in response to some departments being difficult to enter, with unsightly faces, and difficult to handle tasks, some places have creatively set up "impossible to do" windows, focusing on solving "difficult and miscellaneous problems", and have received many positive reviews. However, investigations have found that in some places nowadays, even though the door is easy to enter and the face looks good, some things are still difficult to do, and some "impossible" windows have become "master keys", pushing everything that is difficult to do here.
The daily life of the masses and the normal operation of enterprises cannot be separated from convenient, smooth, and unobstructed government services. In recent years, various regions have continuously deepened the reform of streamlining administration and delegating power, carried out special actions to concentrate on rectifying formalism and bureaucracy, and made many positive explorations. The "failure to achieve" window is a major innovation in government services. In the Guiding Opinions of the State Council on Accelerating the Standardization, Standardization, and Facilitation of Government Services, the window for "unable to accomplish tasks" is included in the category of "promoting the standardization of government services". Its function is to provide bottom line services and solve difficult and complex problems encountered by enterprises and the public in the process of handling affairs.
The original intention of setting up the "unable to accomplish" window was to provide a "bottom line" window to solve the difficulties faced by the masses and enterprises, and to act as a temporary solution for urgent and special matters. However, in some places, this "bottom line" window has become the preferred window, and urgent matters have become routine means. This also reflects from one side that the efficiency of the routine window for government services still has obvious shortcomings, as the tasks that need to be done are not easy to do and cannot be done well. At the same time, some things that cannot be done in ordinary windows and still cannot be done in the "cannot be done" window. Apart from some special cases that do not comply with regulations, are there still problems with formalism and bureaucratic style? Have some of the staff members not done a good job in fulfilling their duties? These issues are worth delving into.
The "failure to accomplish" window is an innovation in government services. Whether it can make the masses and enterprises more convenient, efficient, and cost-effective in the process of handling affairs is an important benchmark for testing the results of reform. It requires government service departments to further improve their work style and shoulder their responsibilities. On the one hand, we need to make this window a success. We need to make sure that everything is settled and responsive to the urgent needs of the masses and enterprises, so as to avoid prevarication and become a window of "roast" and "recording". On the other hand, it is even more important to study why things cannot be achieved. By resolving individual cases, unblocking mechanism bottlenecks, focusing on filling gaps, improving process efficiency, and enhancing the effectiveness of work, we can avoid both the public and enterprises crowding into the "impossible" window to do things.
Fundamentally speaking, only by continuously forcing the conventional window to change its style, achieving iterative upgrading of government services, process optimization, and system reengineering, can the "impossible" window ultimately be "idle", truly optimizing the local business environment, and truly improving the sense of gain for the people and enterprises.
