Decheng District, Dezhou City, Shandong Province: "Three Clouds" Cleverly Solve the People's "Urgent Difficulties and Sorrows". Guo | Dispute | Masses
Legal Daily All Media Intern Journalist Zhang Yunheng, Liu Lin, Correspondent Zhang Jianhua
"Neighborhood disputes, big or small, often just lack someone to talk to and communicate with. This' one-stop on the cloud 'is our common people's' old lady's uncle'!" Talking about the 'one-stop on the cloud' dispute resolution model in Decheng District, Dezhou City, Shandong Province, Zhang Xuezhi, a grid worker at Dadongguan Community in Guangchuan Street, said.
"Cloud based one-stop" is one of the innovative measures for resolving conflicts and disputes in Decheng District. Through cloud reporting, cloud handling, and cloud evaluation, it achieves the goal of "running errands with more data and not the masses".
"Micro connected" to achieve cloud reporting of events
"My neighbor on the third floor left debris in the hallway, making it inconvenient for us to enter and exit, and posing a safety hazard." "I don't know which child kicked a ball and kept hitting my window." Early in the morning, Wu Guanghui's phone rang incessantly from the "Old Wu Talks" studio in Zhenhua Community, Xinhua Street.
It is understood that Decheng District actively guides citizens to report issues through the "Micro Heart" mini program Xuyun reporting system in order to further open up channels for public opinion feedback, and the public can easily take photos and report events online. At the Smart Operations Center of the "Grid Governance Platform", the flashing "dispatch whistle" and tens of thousands of data on the big screen are the "smart brain" of social governance in Decheng District. The "Grid Governance Platform" instantly sends orders to the nearest grid personnel to address the issues reflected by cloud reporting, building a closed-loop governance system of "taking photos and transmitting them at any time, checking progress and evaluating results at any time", promoting the realization of "people walking in the grid, things done at the fingertips", and improving governance efficiency and public experience.
Cloud based hundred tour groups, achieving cloud disposal
How to achieve "grassroots whistleblowing and departmental reporting" online after the cloud reporting processing system is accepted, and promote the collaborative governance of multiple forces? Decheng District has launched the "Cloud Top 100 Tour" to solve this problem.
It is understood that Decheng District will form a "Cloud Top 100 Tour Group" with departments such as courts, procuratorates, public security, judiciary, petition, urban management, and health, as well as units such as towns, communities, property management, and grids, to implement cloud based entry and achieve one-stop services for multiple industries.
Zhao Limei, the presiding judge of the Huangheya People's Court of Decheng District People's Court, had just finished the trial when a loan dispute reached the Cloud Court with a "drip" sound. Originally, Guo, a villager from Jiucun Village, Huangheya Town, Decheng District, claimed to be WeChat friends with Liu from a neighboring village. Liu borrowed 1000 yuan from him through WeChat and repeatedly demanded it, but the other party refused to repay. Guo conducted a cloud report on "Weilianxin", and the "Grid Governance Platform" immediately dispatched orders to "Cloud Court".
Zhao Limei immediately contacted Liu. "Lending money to you is a form of trust, and according to reason, you should repay it. It's easy to borrow and repay, and borrowing again is not difficult..." With the patient persuasion of Zhao Limei, Liu said that he would repay it immediately after selling wheat. Two days later, "Cloud Disposal" showed that Liu had already repaid the money. From filing to closing, "cloud disposal" truly achieved "no meeting, no running errands".
Palm evaluation, achieving cloud evaluation
The goal of the "Sincerity and Virtue" mediation brand in Decheng District is to extinguish disputes by pinching seedlings and promoting harmony with the family. How did the flames of contradictions and disputes extinguish? Who the final say the effectiveness of mediation? In the online evaluation system, as long as ordinary people move their fingers, the "mobile cloud" will immediately have the evaluation results.
Nowadays, Decheng District is using "digital empowerment" to promote "cloud evaluation", which in turn forces the continuous deepening of "one-stop cloud based" construction. With the continuous emergence of innovative projects such as "e-mediation", cloud court trials, and mobile legal services, Decheng District listens to the voices of the people and solves their concerns in a digital way, effectively promoting the resolution of grassroots conflicts at the fingertips and the melting of neighborhood disputes in the cloud