Assisting Shanghai Book Fair Reader Service, 100 Thoughtful "Little Green Vegetables" Readers | Book Fair | Shanghai

"What's even hotter than the temperature is the enthusiasm of the readers!" Zhou Saran, dressed in a volunteer green vest, is a passionate reader who has participated in several book exhibitions. She became a staff member this year, and the shift in perspective brought her a different experience. "Originally, as long as I came to read, I had to care more about the elderly, children, and those in need this year."

The 2023 Shanghai Book Fair is being held in full swing at the Shanghai Exhibition Center. Faced with the enthusiastic attention and participation of readers, the organizers of the book fair are also trying their best to provide readers with various services, ensuring both safety and service quality, and providing a good environment and atmosphere for readers to enter, find, buy books, and participate in activities.

Providing heartwarming services for the elderly and special groups

Since its launch, the Shanghai Book Fair has received a group of book lovers and readers, among whom many elderly readers are loyal fans of the Shanghai Book Fair president. The Shanghai Book Fair has also provided them with more detailed and comprehensive services and care. Yesterday at the Shanghai Book Fair, the reporter saw two volunteers helping several elderly people buy tickets in a small tent not far from the entrance. Scan codes, register accounts, authenticate real names, purchase tickets With the help of volunteers, the elderly gradually completed the ticketing process. One of the elderly people, Li Zhenhua, told reporters that his home is near the Shanghai Exhibition Center and he is a regular at the Shanghai Book Fair. However, it is because of this that he did not notice that this year's Shanghai Book Fair requires online ticket purchases: "Actually, I can operate ticket purchases on my phone, but I am used to buying directly at the book fair." Li Zhenhua said that with this experience, he will buy tickets online in advance next year, but he also hopes that the book fair can retain some on-site ticket buying services to take care of the habits of these elderly people.

Xu Yang/Photo

The Shanghai Book Fair also heard the voices of readers. The reporter learned from the organizers of the book fair that in order to further facilitate elderly readers and special difficulty audiences, the Shanghai Exhibition Center will set up dedicated on-site consultation service points and special difficulty audience channels, providing services from 8:30 to 19:30 every day. It is open to elderly audiences over 60 years old and those with special difficulties. Tickets can be purchased and entered through on-site identity information registration. The on-site consultation service point and the special difficulty audience channel are located at gates 0 and 9 of the Shanghai Exhibition Center.

Ye Chenliang/Photo

In recent days, the weather in Shanghai has been intermittent with high temperatures and showers, and the experience of queuing under the "unfriendly" scorching sun is the most unbearable. Fortunately, the outdoor ticket inspection waiting area at this year's Shanghai Book Fair is equipped with an outdoor atomization spray system for physical cooling, and efforts are being made to optimize the entry process, achieving rapid ticket inspection and entry. This year, the book fair continued to set up green access for the Communist Party members who won the commemorative medal of "50 years of glorious service in the Party", the objects of recognition of "two excellent and one first", model worker and advanced figures above the municipal level, elderly readers, and special groups, provide services such as wheelchair borrowing, volunteer assistance, and set up a mother and baby room. As the closest Jing'an District specialty sub venue to the main venue of the Shanghai Book Fair, Jing'an Kerry Center can obtain a 2-hour parking arrangement for the mall with relevant certificates.

100 "little greens" make up a beautiful scenery line

The reporter saw that the book fair has set up multiple express delivery service centers, which are thriving, and the service of helping book buyers deliver books to their homes has been highly praised. Readers can also check in with commemorative badges, collect reader manuals, borrow wheelchairs and reading glasses at the service center, and the types of services can be described as thoughtful. In addition, the book fair has also set up medical points, lawyer service points, and a wide variety of catering points. It is reported that about 100 university volunteers, "Little Green Vegetables," dressed in tender green work clothes, provided guidance and guidance services for readers at this year's Shanghai Book Fair, becoming a beautiful scenery of the book fair.

Ye Chenliang/Photo

Volunteer Xiao Zhou was busy helping a reader stamp and assist in packaging a book. As a volunteer for college students, she told reporters that she is proud to make some contributions to the book fair: "We can take care of the purchased books for readers here. Some readers have bought a lot of books and come to store them once in a while. Later, these few people became familiar with us, and those who have common topics have made friends."

There are also delicious and tasty options at the book fair, as this year the Shanghai Book Fair offers a variety of dining options for readers to choose from. A cup of coffee with freshly baked sausages on the bread, delicious and refreshing. In addition, there are KFC fast food and self-service beverage and mineral water services available everywhere, which will never make readers hungry or thirsty. Although every inch of the area at the book fair is precious, the organizers have made every effort to delineate some indoor dining areas to provide readers with a better dining experience. In addition, multiple public rest areas for readers have been added, allowing everyone to rest while reading.

Zeng Yuan/Photo

The Shanghai Book Fair's proactive service has been praised by readers as timely, meticulous, and thoughtful. A few days ago, when the rainstorm suddenly fell, many departing readers were pleasantly surprised to get the free ponchos issued by the book fair; The hardware equipment of the venue has a high air conditioning power. When the staff observed that there were more children's readers in the East Sunshine Peng Children's Book Carnival exhibition area, and the large temperature difference between indoor and outdoor may make children who love to sweat uncomfortable, the indoor temperature dynamic adjustment service quietly went online. A mother with a child expressed appreciation and said, "You are so careful, you really think of us."

The day after tomorrow is the weekend, and the book fair staff reminds readers that tickets for the 19th and 20th have been sold out, and there is still room for tickets for the 21st and 22nd. It is recommended that readers arrange staggered viewing.

Author: Wei Zhong

Exclusive manuscript of Responsibility * Wenhui, please indicate the source when reprinting.