Alipay responded that "45 certificates are required before unbinding": because the user binds the bank card, he/she is not responsible for handling the user | formalities | Alipay
In response to the incident that "45 certificates of the police assistant were untied by Alipay", the Alipay Security Center said on the 11th that it generally required 2-3 materials to issue a certificate, but in this case, because the user bound the bank card of Alipay and did not handle it himself, the user also needed to submit materials to the bank.
On August 10, the Changjiang Daily reported that Mr. Zhang, a citizen of Wuhan, was inexplicably in debt of 13000 yuan, and an investigation found that someone had stolen his identity to open a Alipay credit account. Mr. Zhang applied to Alipay for unbinding, but could not prove that the account was not his own. Helpless, Mr. Zhang reported to the police.
The police spent a week traveling to and from banks, operators, police stations and other places, collecting 45 pieces of proof materials and submitting them to Alipay customer service, and finally solved Mr. Zhang's troubles.
After the incident was reported, the topic of "45 certificates issued by Alipay police officers to unbind" quickly hit the hot search, causing great concern from netizens.
In response, the Alipay Security Center said: "The user has no financial loss. The user first found us and said that the account was used fraudulently. After verification, we believed that there was a possibility of using the account fraudulently. Therefore, we stopped collecting and recovered its credit record at the first time. Recently, we received confirmation from the police that the account was not actually operated by him, so we helped him to go through the formalities of understanding and binding."
Secondly, the procedures for issuing a certificate generally require 2-3 items of materials. For the issue of issuing certificates and complicated procedures, if your account may be stolen, or used fraudulently, resulting in capital losses, you can submit the following materials to Alipay to query and handle according to the reason: 1) relevant vouchers for alarm 2) identity information 3) if it involves binding bank cards, plus the card issuing certificate of bank cards.
After the materials are submitted, Alipay will review them in time to confirm that they have been stolen, and Alipay will pay full compensation.
The Alipay Security Center said that in this case, the complexity of the materials was due to the fact that the police confirmed that the bank card bound to Alipay was not handled by him. Therefore, when applying for a card issuance certificate, users also need to submit materials to the bank.