10 Convenient and Benefiting Measures Proposed by the National Health Commission for Grassroots Health Services | Health | Serving the National Health Commission
In order to further facilitate nearby and convenient access to basic medical and health services for urban and rural community residents, and enhance their sense of gain, the General Office of the National Health Commission recently issued the "Measures for Grassroots Health and Convenience Services for the People".
The "Grassroots Convenience Measures" propose 10 specific measures around six aspects: facilitating residents to seek medical treatment, optimizing service provision, simplifying medical procedures, improving service experience, doing a good job in chronic disease management, and enhancing contract signing experience.
Convenient for residents to seek medical treatment. One is to fully leverage the role of family doctors in appointment and referral services. Superior hospitals should prioritize opening up their reserved outpatient number sources to grassroots medical and health institutions in their jurisdiction. Grassroots medical and health institutions should provide specialized outpatient appointment services from superior hospitals to permanent residents in their jurisdiction, promote graded diagnosis and treatment, and meet the needs of the public to seek medical treatment in large hospitals in a timely manner. The second is to promote community health service centers and township health centers to have at least one clinical professional and technical personnel with intermediate or senior professional titles on duty for outpatient services at least three working days per week, promote first diagnosis at the grassroots level, improve grassroots diagnosis and treatment capabilities, guide residents to seek medical treatment at the grassroots level, and enjoy high-quality and efficient medical and health services nearby at their doorstep.
Optimize service delivery. One is to optimize outpatient service hours in urban community health service centers without emergency services and with a large volume of diagnosis and treatment, making it convenient for community residents, especially those who work or go to school, to access basic medical care, chronic disease medication, home doctor contract signing, health consultation and other services at their doorstep. The second is to combine the service capacity of grassroots vaccine vaccination clinics, the service needs of residents in the jurisdiction, daily work and rest times, etc., and promote the appointment of preventive vaccination in different time periods, providing weekend vaccine vaccination appointment services.
Simplify the medical treatment process. Implement a one-stop service of "diagnosis and treatment first, settlement later" for residents who are permanent residents or participate in basic medical insurance in community health service centers and township health centers. Clearly support village clinics to be included in local medical insurance designated management through various methods such as implementing integrated rural management, making it convenient for the public to seek medical treatment and prescribe medication nearby.
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Improve the service experience. One is to strengthen proactive communication and dynamic services for key groups such as the elderly, and set up elderly friendly service positions or windows in institutions to facilitate medical treatment for the elderly and other groups. The second is to improve the medical service environment, promote "one person, one consultation room" in community health service centers and township health centers, set up and improve medical guidance and path signs within institutions, and provide wheelchair and seat services.
Manage chronic diseases effectively. First, community health service centers and township hospitals comprehensively implemented long-term prescription services for two chronic diseases, hypertension and diabetes, and gradually expanded the coverage of chronic diseases to facilitate residents, especially the elderly, to dispense drugs and reduce the frequency of drug prescribing. The second is to provide exercise, diet prescriptions or suggestions for patients with chronic diseases such as diabetes, hyperlipidemia and hypertension.
Enhance the signing experience. Strengthening the connection between family doctors and contracted residents through various means, enhancing the contracting parties' perception of the contracted services, and creating a good atmosphere of interaction and performance between the contracting parties.