Shanghai Taxation has set up 34 dedicated windows for reporting "inability to complete tasks" throughout the city. For "difficult and complicated tax problems", please find this real name | Studio | City wide
The reporter learned from the Shanghai tax department that since the opening of the "Can't Do Things" window in 2021, Shanghai tax has continuously optimized and upgraded, focusing on solving the "urgent difficulties and anxieties" of taxpayers. 34 "Can't Do Things" windows or characteristic windows and studios have been opened in the city, and the "Can't Do Things" reflection window is being developed into a "bottom line" window to solve problems.
In March of this year, the Shanghai Municipal Government released the "2023 Shanghai Comprehensive Deepening of the" One Network Service "Reform Work Points", which clearly stated the need to optimize and expand online and offline assistance services, and establish a closed-loop linkage mechanism for reporting, assisting, and rectifying "unfinished tasks" both online and offline. In order to expand and enrich the channels for reporting "unable to complete tasks", Shanghai Taxation relies on the "One Network Service" platform and the "12366 Hotline" to collect tax related "difficult and miscellaneous problems" online, and opens "unable to complete tasks" windows in tax service halls in various districts to ensure that all accepted matters are "received, completed on time, and can be completed".
Ye Lan, a tax officer at Qingpu Blue Electric Technology Co., Ltd., successfully completed the task at the "Can't Do It" characteristic studio. On the last day of the July declaration period, Ye Lan hurriedly rushed to the Smart Tax Service Hall of the Qingpu District Taxation Bureau to seek the help of tax personnel. After investigation, it was found that this company has just completed the cross regional migration, but the social security fees of its employees have been unable to be deducted from the signed tripartite agreement account for a long time. "Many employees' children need social security payment records to go to school and settle down, and it would be troublesome if payment is interrupted."
The "Qingshui Yiban" studio immediately initiated a full process of "accompanying" and re signed a tripartite agreement for it, but several attempts failed. Just when everyone was at a loss, the experienced "old wizard" Pu Weidong shifted his problem-solving approach to the "declaration" direction. Upon learning that the company had manually applied for social insurance premiums before migration, he made a preliminary judgment that the deduction failure was due to the application data not being synchronized to the current registration location. Therefore, he invalidated the previous application data and guided him to reapply at the electronic tax bureau, ultimately successfully making the payment.
In order to optimize and upgrade the service mechanism of "not being able to accomplish things", the Shanghai tax department is still promoting the transformation from "doing one thing well" to "solving one type of problem".
Recently, the "Rongyi" tax and fee service studio of the Tax Service Department of Songjiang District Taxation Bureau encountered a strange incident. A tax officer reported that she was unable to complete information verification while completing information collection. Without real name authentication, she could not log in to the electronic tax bureau, which would affect the company's daily tax operations. After verifying the situation, the "Rongyi" studio found that the tax officer's phone number was a newly registered number and had not yet entered the real name comparison database. Therefore, it is necessary to wait for the database to synchronize and update before completing information verification and real name authentication.
Given the current situation where mobile phone real name verification is not possible, tax officials guide tax officers to collect information through bank card real name methods. Subsequently, through multiple communications and active coordination, all departments reached a consensus, and the tax department submitted operational documents to the Shanghai Digital Certificate Certification Center for manual review. This will effectively shorten the duration of real name verification for new user phone numbers.
