In the future, there will be a unified fee standard, and property maintenance assassins will be refunded! Shanghai 962121 Special Maintenance Service Launched Full Moon Center | Emergency | Maintenance Service

Release time:Apr 15, 2024 00:13 AM

On July 10th, Shanghai opened the 962121 hotline for special maintenance services, introducing a model of "market-oriented professional maintenance companies+district housing emergency maintenance centers" to promote transparent charging and eliminate the pain point of "price assassins" in property maintenance. How is the operation status of the full moon online, and when can regions that are not covered enjoy this service?

"As of August 17th, the hotline has received 978 special maintenance requests from residents, with a work order completion rate of 87.1%. It can be said that it has effectively solved the residents' self use parts maintenance requests," said Liang Biao, Deputy Director of the Shanghai Property Management Center. Among nearly a thousand accepted projects, home appliance cleaning has the highest demand, with a total of 530 cases; The other maintenance items are 150 pieces of sewer dredging in sequence; 96 door and window repairs; 94 electric light circuits; 85 faucet water pipes; Install and remove 23 pieces.

Household appliance cleaning, door and window maintenance, and sewage dredging all belong to the property maintenance of self used parts of residents' homes. Due to the insufficient maintenance capacity of residential properties and the lack of mandatory contract regulations for self use parts, most residents solve problems through market-oriented means, but this also brings some troubles. Some citizens have found that maintenance technicians who are contacted through mobile apps or mailbox cards often charge hundreds or even thousands of fees. Some citizens have also found that there is a chaotic situation of "minor illness major repairs, no sick leave repairs, and starting prices from sitting on the ground" in market-oriented property maintenance.

To this end, Shanghai has established a market-oriented property maintenance regular army based on 962121. Shanghai Xiaolintong Industrial Co., Ltd. is one of the first market-oriented service providers for the 962121 hotline special maintenance service. Vice President Liu Wei introduced that Xiaolintong can handle the demands of residents in 962121 through system integration, and service orders can be tracked and circulated throughout the entire process. Over the past month, the service projects that have responded to the high demand of residents include 20% air conditioning cleaning, 18% range hood cleaning, 16% pipeline dredging, and 12% door and window maintenance. The completion rate of service orders is 82.27%.

In the past month, the image of the legitimate military brand in property maintenance has been improved. Pudong Development Housing Management Company is the specific operating and implementing unit of the Pudong New Area Housing Maintenance Emergency Center, providing all online special maintenance services to residents of Pudong New Area, and carrying out closed-loop management throughout the entire process. The manager of the repair department, Pan Liqiang, said that currently, the company has 95 full-time property maintenance workers, who not only have customized work uniforms, but also are equipped with a dedicated electric vehicle with the "962121" logo and a tool kit with the "Pufa Housekeeper" logo; Equip protective equipment such as shoe covers, rags, and dust pads when visiting to improve maintenance efficiency and the quality of user experience for special repair services.

Since the launch of the special maintenance service, the overall operation has been stable, but many residents have also put forward improvement suggestions. "We will face up to the shortcomings of the platform and implement solutions as soon as possible based on feedback from residents, continuously improving the level of contracted maintenance services," said Xu Jianfu, director of the Shanghai Property Management Center.

Some residents have reported that the coverage of special maintenance services is incomplete. The reporter learned that currently only residents in 9 central urban areas can enjoy this service, and there are still some areas where the needs of residents have not been met.

Xu Jianfu stated that the Municipal Property Management Center is communicating with the emergency centers for housing maintenance in all districts of the city, encouraging everyone to participate as soon as possible. For emergency centers that have clearly stated their participation, relevant maintenance personnel training is being organized to expand coverage areas according to the principle of "completing one, launching one". For some emergency centers that are temporarily unable to participate due to a shortage of maintenance personnel, the market-oriented enterprise Xiaolintong will increase the number of locations to fill the service gap, and strive to cover the entire city with special maintenance services by mid to early September.

Some residents also reported that the maintenance service items are not rich enough. At present, the contracted maintenance service projects cover six categories and 52 subcategories: water pipe dredging, light circuit, faucet water pipe, door and window maintenance, installation and removal, and home appliance cleaning. According to feedback and suggestions from residents, there is also a significant demand for wall drilling, rail installation, and more. "Next, we will also deepen cooperation with various service providers, expand service content, and launch more convenient and beneficial service projects," said Xu Jianfu.

Maintenance costs are the most concerning issue for residents. The Municipal Property Management Center stated that a unified fee standard will be established for special maintenance services. In the past, third-party contracted maintenance services were priced by service providers themselves, and residents had some doubts during the price comparison process. The reporter learned from the Municipal Property Management Center that in order to better serve residents, the teams of housing maintenance emergency centers in each district have achieved "unified standards and unified fees" for various services. For the same service project, different maintenance tools will also be labeled with different price standards, such as "manual dredging", "machine dredging", and "disassembly dredging" in the dredging of water pipes. If no service is provided or the service exceeds the scope of capabilities after visiting, no on-site fee will be charged.

At present, residents can call the 962121 hotline or self repair through the "Shanghai Property" WeChat official account. Liang Biao stated that the relevant WeChat mini programs will be officially launched at the end of this month, and the display interface will be optimized and the operation will be more convenient.

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