适用范围和操作指南来了,上海地面道路轻微交通事故可视频连线远程处置
机动车发生轻微交通事故,无须再拨打“110”等待交警到现场处理,只要掏出手机打开“交管12123”App,点击“事故视频快处”功能,就可与交警“打视频”,远程处置事故。
记者从市公安局交警总队获悉,上海自今年4月起开始逐步推广“事故视频快处”,现已覆盖全市所有地面道路。目前,全市已累计通过该功能处置交通事故4000余起,平均处理时长6分钟,事故回访满意率达到100%。
打开“交管12123”App,首页左上方已可见“事故视频快处”按钮。点击进入功能模块,安全提醒的下方,事故地点已自动定位,事故时间已自动生成。点击“视频报警”,就可直接与属地交警部门视频连线。
交管12123App已上线“事故视频快处”功能
“碰撞位置麻烦拍摄一下,两位驾驶员站在一起拍一下。”今天上午,静安区发生一起两车碰擦事故。在静安交警支队交通事故远程处理中心,民警头戴耳机与视频那头的事故驾驶员沟通,引导当事人拍摄现场碰撞情况,开展远程取证。
核实完双方信息后,民警提醒两位驾驶员取证已完成,尽快安全撤离现场,双方手机将在15分钟内收到事故定责的短信。
静安交警支队事故审理大队大队长王晓斌说,相较于传统的事故处理方式,“事故视频快处”更加便捷高效,当事人不需等待民警到现场,通过视频连线几分钟即可完成。
交警总队事故处民警董乐晨介绍,在“事故视频快处”功能中,相关事故信息都由接警人员后台采集,包括双方车牌、驾驶员信息、碰撞部位等,不再需要当事人手动输入。“相较于‘快处易赔’的当事人协商,‘事故视频快处’是由交警直接参与定责,可出具事故责任认定书,更能让当事人打消顾虑,便于快速撤离现场,减少对道路通行的影响。”
目前,全市16区都已启用交通事故远程处理功能。此外,在开通“事故视频快处”的其他城市,当事人也能使用该功能远程处置轻微交通事故。
适用事故:仅造成物损的机动车交通事故
据上海公安交警部门介绍,目前“事故视频快处”功能适用于每天7时至19时,发生在本市地面道路上机动车与机动车之间仅造成物损的交通事故,且事故各方均投保了机动车交通事故责任强制保险。
发生事故后,当事人在做好现场安全防护的前提下,由事故任意一方通过“交管12123”App点击“事故视频快处”。系统会自动定位获取事故地点信息,并连接辖区交警部门。
视频通话中,接警人员会远程引导当事人开展信息采集和证据固定,并通过后台核验驾驶人、机动车和交强险等信息。
之后,系统会通过手机短信告知当事人事故认定结果,当事人可以通过“交管12123”APP的“网办进度”查看电子版事故认定书,并以此向保险公司报案,开展后续理赔。
如对事故责任认定有异议,可在事故认定文书送达之日起三个工作日内书面申请复核。
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